Terms of Service

1. About these terms

These Terms of Service are an agreement between you and Apply Labs Limited (company number CR number), a company incorporated in Hong Kong (“Apply Labs”, “we”, “us”). They cover the Apply app on any device and this website (together, “Apply”).

By creating an account or signing in, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Apply.

2. Who can use Apply

Apply is for adults only: you must be at least 18 years old to create an account or to use it. Give your real birthday when you sign up. If we find that an account belongs to someone under 18, we ban it and remove its posts, and where the law requires it or a young person may be at risk, we tell the police.

You may have one account, and you are responsible for keeping your password safe and for everything done with your account.

3. How Apply works

Any member can make a post about something they are looking for, with a title, up to 500 characters of text and up to 3 photos. Other members apply with a message of up to 500 characters, up to 3 photos, or both. If the poster accepts an application, a chatroom opens between the poster and that applicant. Posting is free and unlimited on every plan.

4. Posts

You cannot edit or delete a post, but you can close it at any time. A post stays open for a limited time, counted from when you post it, and the time depends on your plan at that moment; Membership in Settings shows how long each plan allows. A post also closes when you accept as many applications as your plan allows on it, and a closed post cannot be reopened. When a post closes, applications still waiting are marked Not selected, and chatrooms you have already opened stay open.

5. Applications and daily limits

You can apply to each post once, and never to your own. You can withdraw an application while it is pending, but it still counts toward that day's limit. Your plan sets how many posts you can apply to each day and how many applications you can accept on each of your posts; Membership in Settings shows the current numbers. A day runs from midnight to midnight, Hong Kong time.

6. Chatrooms

A chatroom is for text messages between the poster and the accepted applicant. Either of you can leave it at any time: after that nobody can send messages there, and both of you can still read the history. Leaving a chatroom does not free up an accept on the post. A chatroom is not affected when the post closes, or when either of your plans changes.

7. Your content

You are responsible for everything you post, apply with and send. Only share photos you took or have the right to share, and never share a photo of someone without their consent.

What you share stays yours. You give Apply Labs a non-exclusive, royalty-free licence to store, copy, process (for example, to shrink a photo and remove its hidden details) and show what you share to the members who can see it, as our Privacy Policy explains, and to let our service providers do the same for us. The licence lasts while the content is on Apply, including after you leave a chatroom or your account ends, for anything another member can still see. We use it only to run Apply, and we may remove anything that breaks these terms.

Apply itself, including its name, logo, design and software, belongs to Apply Labs. You may use the app for your own personal, non-commercial use, and for nothing else.

8. Rules of conduct

Treat other members with respect. In particular, you must not:

• harass, threaten or stalk anyone, or expose their private information;
• post anything illegal, hateful, violent or misleading, or anything that sexualises or harms a minor;
• pretend to be someone else or lie about your age;
• ask for or provide anything illegal;
• use Apply for business, including offering or asking for paid companionship or sex;
• spam, scam or cheat other members, or ask them for money;
• copy, scrape, automate or disrupt Apply, or try to get around its limits or payments.

We do not tolerate objectionable content or abusive members. When we learn of content or behaviour that breaks these rules, we remove the content and suspend or ban the account responsible.

9. Staying safe

Apply does not verify who members are or how old they are, so take care when you meet someone in person: meet somewhere public, and tell a friend where you are going. You are responsible for your own decisions about who to meet. Apply Labs is not responsible for how members behave, in the app or in person, although we act when we learn that someone has broken the rules above.

If someone makes you uncomfortable, you can leave the chatroom at any time, and you can write to us from Contact support in Settings about anything else. Nobody from Apply will ever ask you to pay outside the app or to share your card details.

10. Suspensions and bans

If these terms are broken, our team may remove posts, suspend an account for a set time or ban it. While an account is suspended or banned, it cannot post, apply or accept applications, its chatrooms become read-only, and its posts are hidden from other members. A paid plan keeps renewing until it is cancelled, and cancelling renewal under Membership still works during a suspension or ban. If you have a question about a decision, write to us from Contact support.

11. Paid plans

Regular is free. Silver, Gold and Diamond are paid plans, billed by card through Stripe in Hong Kong dollars, every month or every year. Membership in Settings shows the current prices and what each plan includes, and you see the amount before you pay. A plan renews until you cancel renewal; you then keep it until the end of the month or year you paid for, and you can turn renewal back on before then.

12. Upgrades and downgrades

An upgrade starts at once: you pay the price difference for the time left in your current month or year, and your renewal date stays the same. You can switch from monthly to annual at the same or a higher plan; your year starts that day, and the unused part of your month is taken off the annual price. If you pay annually, upgrades are annual too. A lower plan, or a move from annual to monthly, starts when your current month or year ends, nothing is refunded, and you can cancel the change under Membership before then.

13. Payment problems

Apply never sees or stores your card number. An upgrade only happens if its payment goes through. If a renewal payment fails, your plan ends one day after the period you paid for, and you go back to Regular. If something looks wrong with a charge, write to us from Contact support and choose Membership and payments.

14. App Store and Google Play

If you downloaded Apply from Apple's App Store or from Google Play, these terms are between you and Apply Labs only, not Apple or Google. Apply Labs, not Apple or Google, is responsible for the app and its content, for its maintenance and support, and for any claim about it, including product liability claims, claims that it fails to meet a legal or regulatory requirement, claims under consumer protection or privacy law, and claims that it infringes someone else's intellectual property, which we will investigate, defend, settle or discharge. You must also follow the store's rules and any third-party terms that apply when you use Apply, such as your mobile data plan.

If you got Apply from the App Store, your licence to use it cannot be transferred and covers Apple devices that you own or control, as the Usage Rules in Apple's Media Services Terms and Conditions allow, including Family Sharing where those rules allow it. If the app fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund the price you paid for the app, if any; to the extent the law allows, Apple has no other warranty obligation for it. You confirm that you are not in a country subject to a United States Government embargo or designated by it as supporting terrorism, and that you are not on any United States Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Apart from that, no one other than you and Apply Labs has any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce these terms.

15. The service

Apply is provided as it is and as available. We work to keep it running, but we cannot promise that it will always be available or free of errors, that a post will get applications, that an application will be accepted or that any meeting will take place. We may change, add or remove features over time.

16. Our responsibility to you

To the extent the law of Hong Kong allows, Apply Labs is not liable for loss that was not reasonably foreseeable, for loss of profit or business opportunity, or for what other members do, in the app or in person, unless our own negligence or breach of these terms caused it. Otherwise, our total liability to you for anything to do with Apply is limited to the greater of the amount you paid us in the 12 months before the claim arose and HK$500.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow us to limit or exclude. Nothing in these terms takes away your rights as a consumer under Hong Kong law, including your right under the Supply of Services (Implied Terms) Ordinance (Cap. 457) to have Apply provided with reasonable care and skill.

17. Ending your account

You can stop using Apply at any time. You can delete your account yourself in the app: open Settings, tap Delete Account and enter your password, as our Delete your account page explains. If you cannot sign in, email us from the address on your account. When we close your account, we turn off the renewal of any paid plan, and nothing you have already paid is refunded. We may suspend or ban an account as set out in section 10. Sections 7, 15, 16 and 19 continue to apply after an account ends.

18. Changes to these terms

We may update these terms as Apply changes, and the date at the top shows when they last changed. You can read the current version at any time on this website. If you keep using Apply after a change, the new terms apply to you.

19. Law and disputes

These terms are governed by the laws of the Hong Kong Special Administrative Region. If you have a complaint, please write to us first and we will try to sort it out. If we cannot, the courts of Hong Kong will deal with the dispute. This does not stop you from bringing a claim in the Small Claims Tribunal. If any part of these terms cannot be enforced, the rest still applies.

These terms are written in English and translated into Traditional and Simplified Chinese. If the versions differ, the English version applies.

20. Contact us

The quickest way to reach us is Contact support in Settings; we reply to the email on your account. You can also write to us at:

Apply Labs Limited
A Hong Kong company
Email: support@apply-labs.com